Privacy Policy

Effective Date: January 1, 2025

AeroTAXI LLC ("AeroTAXI", "we", "us", or "our") is a limited liability company registered in the State of Delaware, United States, with File Number 10104688. Our registered address is 1111B S Governors Ave STE 26937, Dover, DE 19904, US.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website and use our services. By using our website and services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Information You Provide Voluntarily

When you make a booking, contact us, or interact with our services, we may collect the following information:

  • Full name
  • Email address
  • Phone number
  • Pickup and drop-off addresses
  • Flight details (flight number, arrival time)
  • Payment information (processed securely via Stripe; we do not store full card details)
  • Special requests (e.g., child seats, accessibility needs)
  • Any other information you voluntarily provide through our contact forms or customer support channels

1.2 Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

  • IP address
  • Browser type and version
  • Operating system
  • Referring website
  • Pages visited and time spent on each page
  • Device type (desktop, mobile, tablet)
  • Cookies and similar tracking technologies (see our Cookie Policy for more details)

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and manage your bookings
  • To communicate with you regarding your booking (confirmations, updates, reminders)
  • To provide customer support and respond to enquiries
  • To process payments securely
  • To improve our website, services, and user experience
  • To comply with legal and regulatory obligations
  • To detect and prevent fraud or other illegal activities
  • To send you marketing communications (only with your explicit consent, and you can opt out at any time)

3. How We Share Your Information

We do not sell your personal data. We may share your information with the following third parties only as necessary to provide our services:

  • Transport Suppliers: We share relevant booking details (name, pickup/drop-off locations, flight information, contact number) with the licensed transport supplier fulfilling your journey.
  • Payment Processors: Payment data is shared with Stripe for secure transaction processing.
  • Customer Support Tools: We may use third-party platforms (e.g., Intercom) to manage customer communications.
  • Analytics Providers: We use analytics services (e.g., Google Analytics) to understand how visitors use our website.
  • Legal Requirements: We may disclose your information if required to do so by law, regulation, legal process, or governmental request.

4. Data Protection and Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission (SSL/TLS), secure server infrastructure, access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

5.1 Rights Under GDPR (for EU/UK Residents)

If you are a resident of the European Union or United Kingdom, you have the following rights under the General Data Protection Regulation (GDPR):

  • Right of Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can request that we correct any inaccurate or incomplete data.
  • Right to Erasure: You can request the deletion of your personal data (subject to legal obligations).
  • Right to Restrict Processing: You can request that we limit the processing of your data.
  • Right to Data Portability: You can request your data in a structured, machine-readable format.
  • Right to Object: You can object to the processing of your data for certain purposes, including direct marketing.

5.2 Rights Under CCPA (for California Residents)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

  • The right to know what personal information we collect, use, and disclose.
  • The right to request deletion of your personal information.
  • The right to opt out of the sale of your personal information (we do not sell your data).
  • The right to non-discrimination for exercising your privacy rights.

To exercise any of these rights, please contact us at supportaerotaxi@gmail.com. We will respond to your request within 30 days.

6. Cookies

Our website uses cookies and similar technologies to enhance your browsing experience, analyse site traffic, and personalise content. For detailed information about the cookies we use and how to manage your cookie preferences, please refer to our Cookie Policy.

7. International Data Transfers

Your personal data may be transferred to and processed in countries outside your country of residence, including the United States, where our company is registered. Where such transfers occur, we ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws, including the use of Standard Contractual Clauses (SCCs) or other approved transfer mechanisms.

8. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal data from a child under 18, we will take steps to delete such information as soon as possible. If you believe that a child has provided us with their personal data, please contact us at supportaerotaxi@gmail.com.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us: