Privacy Statement

This Privacy Statement provides a concise overview of how AeroTAXI LLC ("AeroTAXI", "we", "us", or "our") handles your personal data when you use our website and services. For a comprehensive description of our data practices, please refer to our full Privacy Policy.

Data Collection

We collect personal data that you provide directly to us when making a booking, contacting our support team, or using our website. This includes your name, email address, phone number, travel details, and payment information.

We also collect certain technical data automatically when you visit our website, such as your IP address, browser type, device information, and browsing behaviour through the use of cookies and similar technologies.

Data Usage

We use your personal data to:

  • Process and manage your transport bookings
  • Send booking confirmations, updates, and reminders
  • Provide customer support and respond to your enquiries
  • Process payments securely through our payment provider (Stripe)
  • Improve our website and services
  • Comply with legal and regulatory requirements

Data Sharing

We share your personal data only with trusted third parties who help us deliver our services:

  • Transport Suppliers: Licensed operators who fulfil your journey receive necessary booking details.
  • Stripe: Our payment processor handles all transaction data securely.
  • Intercom: We use Intercom for live chat and customer support communications. Intercom may process your name, email, and conversation history to provide support services.
  • Analytics Providers: We use analytics tools to understand website usage patterns and improve our services.
  • Legal Authorities: We may disclose data when required by law or to protect our legal rights.

Security and Data Retention

We implement appropriate technical and organisational security measures to protect your personal data, including SSL/TLS encryption for data in transit, secure server infrastructure, and strict access controls.

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations. Booking data is typically retained for a period of up to 6 years for accounting and legal compliance purposes. You may request deletion of your data at any time, subject to our legal obligations.

International Data Transfers

As AeroTAXI is registered in the United States, your data may be transferred to and processed in the US or other countries where our service providers operate. When transferring data internationally, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs), to protect your data in compliance with applicable data protection laws including the GDPR.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your personal data
  • Restrict or object to the processing of your data
  • Request data portability
  • Withdraw consent where processing is based on consent

To exercise any of these rights, or if you have any questions about this Privacy Statement, please contact us at supportaerotaxi@gmail.com.